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Core Programs
Root Cause Analysis in Higher Education
Sherrie A. Tromp and Diana WarnerRoot Cause Analysis in Higher Education stresses the importance of looking beyond surface problems or symptoms to the underlying causes of less than effective processes. Sherrie Tromp and AT&T have adapted AT&T's Root Cause Analysis for the higher education community using concepts, language and examples particular to higher education.
Chapters include:
Key Steps in the Process
Getting to Root Causes by Asking "Why?"
Problems-Identifying the "Vital Few"
Tools to Help in the Process
Process Improvement, Change and Measurement
Sherrie Tromp is Executive Associate of the Center for Organizational Development and Leadership at Rutgers, The State University of New Jersey.
Please contact ODL for additional
information on ordering this publication
732-932-3020
email: center@odl.rutgers.edu
