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Core Programs
Information Gathering Analysis
Organizations are focusing now more than ever on the importance of data in critical decision making. ODL assists academic and administrative leaders in their efforts to efficiently capture desired information in various ways, including organizational climate evaluation and stakeholder feedback on service experiences - effectiveness of the service, efficiency in the manner it was provided, and ultimately on how proactive the stakeholder would be in recommending others to use those same services. Primary feedback methods include focus groups, web-based surveys, website review:
ODL’s Focus Group Research Support Services provides units within Rutgers University with a resource for focus group design, process, facilitation, and information analysis. These services are available to academic and administrative units and student groups on all three campuses, and are designed to assist the unit/organization in gaining information directly from those groups who benefit from the unit’s programs and services, and from others whose opinions could influence the future direction of the organization. Through the Shared Resources Model, ODL provides methodology expertise while the unit provides subject matter expertise and logistical support.
ODL assists departments in these efforts by providing consultation in developing, executing and interpreting a variety of state of the art web-based tools that measure satisfaction, service effectiveness, and organizational impact.
For more information about this service, please email Kate Immordino, Manager of Organizational Assessment and Research, at immordino@odl.rutgers.edu.
The sample survey instrument and related results are used here with permission.
Almost ready to launch a new website and want to pilot test it? Interested in getting some feedback to help with fine tuning your current website?
ODL’s newest service - Web Review Focus Groups - is the answer.
Since the best way to evaluate a web site is to use it, ODL facilitates selected focus groups that provide immediate feedback to site owners on such important details as:
- How people navigate their site
- What users expect to find on the site
- Reactions to the site design and layout
To partner with ODL on this quick, information-rich web assessment approach, contact Sherrie Tromp (tromp@odl.rutgers.edu) or call 732-932-1420.
