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Core Programs
Excellence Measures and Outcomes
- Measurement Approaches
- Performance Indicator Development
- Monitoring and Tracking Strategies
- Measurement Analysis and Utilization
- Organizational Research Services
Many administrative, academic, student life and services units seek help in developing and implementing systematic approaches to evaluating the effectiveness of their department or the specific programs and services they provide. The Center provides models, materials, and professional assistance in selecting measurement approaches, identifying appropriate effectiveness indicators, developing outcomes monitoring and tracking strategies, and analyzing and using results. For further information, contact us at center@odl.rutgers.edu.
The Center is a resource for identifying quantitative and qualitative models and methods for evaluating academic or administrative programs and services, expectations and satisfaction levels of stakeholders, expectations of faculty/staff and workplace climate, and operational effectiveness and efficiency.
ODL has developed a Organizational Outcomes and Performance Measurement program that provides materials for people interested in developing performance measures for their organization, and for facilitators who will be leading a group or organization in this process.
Performance Indicator Development
One critical yet challenging aspect of assessing excellence or performance within an organization is the selection of indicator measures that appropriately capture the mission, aspirations, plans, and goals of the organization. The Center provides materials and facilitates information-sharing on models and approaches used by other institutions to address these issues. The Center can also help identify appropriate evaluative criteria and operational measures.
Monitoring and Tracking Strategies
Through our Organizational Research Services Program, ODL provides assistance with the analysis of information gained from excellence and performance measurement, and with the establishment of systems to track effectiveness over time.
Measurement Analysis and Utilization
The Center provides materials, models, and professional guidance to help academic and administrative departments develop strategies for information dissemination and utilization for creating focus among faculty/staff, formulating organizational strategy, developing strategic and action plans, and identifying and prioritizing improvement areas.
